The MindStream Solution
Let your team focus on core competencies and the fundamentals of your business while MindStream optimizes your business analytic applications.
MindStream AppCare is our managed services offering.
AppCare acts as an extension of your team. We'll use our experience in managing applications, supporting users, driving end-user adoption, and masterminding application extensions and evolution to challenge
the status quo and provide you with key insights and recommendations that are unique to your business needs and goals.
Software solutions are often
built on different underly technologies, even if they are
presented as part of a “suite” of products. Very often the
administration of your reporting solution and your planning
and budgeting solution can involve very different technical
expertise that sometimes requires more than one person to
perform your monthly requirements.
This forms a unique
demand within an organization, and it’s unique for many
reasons. It creates the need for a service provider that is
adept at dealing with both groups and is reporting to both. As
many companies have found, someone with that combination of
skills is often difficult to find, expensive to hire, and the
position is often subject to high turnover. However, the other
important reasons to choose a managed services firm instead of
hiring one or more system administrators are; cost, knowledge,
and coverage. Managed Services gives you a team of dedicated
support people that allows you to have a built-in Center of
Excellence that can respond to your needs on a 24/7/365 basis.
Appcare Managed Services include:
Administration and Support - managing and maintaining application environments to ensure consistent performance and user support
Supporting end user requests and troubleshooting functional and technical issues
Monitoring system performance
Administering basic functions such as security, business rules, application processes
Application Extension and Evolution - providing enhancements and new functionalities to quickly respond to business needs and changes
Rapidly understanding new business requirements and recommending efficient ways to address them
Developing new reports and business functionalities
Managing the patches and new releases to the production environment
Advisory & Architecture Services - deriving value from your investment by providing insight, recommendations, and driving user adoption
Technical architecture and roadmap guidance
Recommendations on application improvements and performance
Insight into upcoming product releases
Innovative methods to drive user adoption
CONTACT MINDSTREAM ANALYTICS
Want to learn more about Application Managed Services for
your organization? Fill out the form below to
download our white paper: "Application Managed Services
- A Complete Guide."