MindStream Application Support for Oracle Hyperion
MindStream Analytics Application Support (AppCare) for Oracle Hyperion is a complete application management service that gives finance departments direct access to product support and software management experts who can help solve problems and introduce new product capabilities.
AppCare offers business benefits that give you enhanced security and compliance as well as improved system scalability, performance, and availability. It also provides change management services including Hyperion software updates and upgrade processes that are engineered to give you access to the latest product innovations and capabilities.
AppCare Managed Services delivers the following core services designed specifically for Finance:
- Infrastructure Support: Manage and maintain hardware, network connections, and facilities for customers
- Application Support: Closed-loop process with Oracle finance and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether
- Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
- Service Level Agreements: Help desk with defined and documented escalation procedure during the on-boarding process with established service levels and monthly application reports
- IT Governance: Dedicated Account Management to collaborate with planned changes (monthly or quarterly business needs), resolve problems, and keep IT solutions aligned with the business.
With AppCare, you can maximize the value of your IT organization by letting your staff focus on high-value activities while MindStream Hyperion experts maintain your software. MindStream Analytics is an Oracle Gold partner. Our team has achieved various specializations including Hyperion Financial Management, Hyperion Planning, Hyperion Essbase, Oracle Hyperion, Oracle Data Integrator and Oracle Data Relationship Manager. MindStream Analytics is also an authorized reseller for Oracle EPM On-premise and Cloud Services.
MindStream Analytics is ranked in the world's top 501 Managed Services providers for the fourth year in a row by Channel Futures, which identifies the world's most forward-thinking MSPs and leading trends in managed services.
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