The MindStream Solution
Oracle Business Intelligence helps you get the most out of your
business by increasing the usefulness of business data.
MindStream AppCare Managed Services ensures that you get
maximum value out of Oracle Business Intelligence. AppCare
Business Intelligence Managed Services is a complete hosting
and software management service that gives you direct access to
Oracle product, support, and software management experts who
can help solve problems and introduce new product capabilities.
With AppCare Managed Services, you can maximize the value of
your IT organization by letting your staff focus on high-value
activities while MindStream Oracle experts maintain your Oracle
Let your team focus on core competencies and the fundamentals of your business while MindStream optimizes your business analytic applications.
MindStream AppCare is our managed services offering. AppCare acts as an extension of your team.
We'll use our experience in managing applications, supporting users, driving end-user adoption, and masterminding application extensions and evolution
to challenge the status quo and provide you with key insights and recommendations that are unique to your business needs and goals.
Core Services Designed Specifically for Oracle Business
AppCare Business Intelligence Managed Services offers business
benefits that give you enhanced security and compliance as well
as improved system scalability, performance, and availability. It
also provides change management services, including product
updates and upgrade processes that are engineered to give you
access to the latest product innovations and capabilities.
MindStream experts use Information Technology Infrastructure
(ITIL) - based processes and automation to manage your
software on proven configurations across the entire Oracle
technology stack. AppCare Managed Services delivers the
following core services designed specifically for Oracle Business
- Infrastructure Support: Manage and maintain hardware, network
connections, and facilities for customers
- Application Support: Closed-loop process with Oracle experts to
solve problems quickly, along with root cause analysis to avoid
- Security Management: Manage security tools, processes, and
precautions that protect the privacy and security of customer data and
- Service Level Agreements: Help desk and JIRA support platform with
defined and documented escalation process during on-boarding
process with established service levels and monthly application reports
- IT Governance: Dedicated Account Managed to collaborate with
planned changes (monthly or quarterly business needs), resolve
Appcare Managed Services Include
Administration and Support. Managing and maintaining application environments to ensure consistent performance and user support. This includes:
- Supporting end user requests and troubleshooting functional and technical issues
- Monitoring system performance
- Administering basic functions such as security, business rules, application processes
Application Extension and Evolution. Providing enhancements and new functionalities to quickly respond to business needs and changes. This includes:
- Rapidly understanding new business requirements and recommending efficient ways to address them
- Developing new reports and business functionalities
- Managing the patches and new releases to the production environment
Advisory & Architecture Services. Deriving value from your investment by providing insight, recommendations and driving user adoption. This includes:
- Technical architecture and roadmap guidance
- Recommendations on application improvements and performance
- Insight into upcoming product releases
- Innovative methods to drive user adoption
Choose the Best Services for Your Business
Flexible hosting services options. MindStream Analytics can
provide hosting data center, provide support in your own or a
third-party data center.
Unlock the Value of Your Software
AppCare Business Intelligence Managed Services helps you
leverage MindStream Analytics' years of experience so you can
better focus and direct our resources. AppCare Managed
Services follows best practices to ensure that Oracle Business
Intelligence customers accelerate business results, lower costs,
and reduce risks.
These best practices include:
- Proactive problem resolution and maintenance
- Reusable processes and technologies
- Seamless access to product, support, and software management
- Validated solutions
- Engineered upgrade processes
- Certified and audited processes
2017 MSP 501 For the third year in a row, MindStream Analytics is ranked in the world's top 501 Managed Services providers by Penton Technology's annual MSPmentor
501 Global Edition - a distinguished list and report identifying the world's top managed service providers (MSPs).
Contact MindStream Analytics
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