MindStream AppCare for Oracle Hyperion
MindStream Analytics Application Support (AppCare) for Oracle Hyperion is a complete application management service that gives finance departments direct access
to product support and software management experts who can solve challenges and introduce new product capabilities.
AppCare Hyperion managed services enable our clients to focus on core competencies and fundamental business activities by relying on MindStream to develop a
long-term plan to get the most out of your technology. As an extension of your team, we use our Oracle Hyperion experience managing applications, supporting users,
driving end-user adoption, and creating application extensions and evolutions to provide key insights and recommendations that are essential to your unique
AppCare Managed Services delivers the following core services designed specifically for Finance:
- Application Support: Closed-loop process with Oracle Hyperion finance and technology experts to solve problems quickly, along with root cause analysis to
avoid problems altogether
- Service Level Agreements: Help desk with defined and documented escalation procedures with established service levels and application reports
- Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
- Infrastructure Support: Manage and maintain hardware, network connections, and facilities for our clients
- IT Governance: Dedicated Account Management to collaborate with planned changes, resolve issues, and keep IT solutions aligned with your business goals.
MindStream Analytics is an Oracle Gold Partner and an authorized reseller for Oracle EPM on-premise and Cloud Services.
We are ranked in the world's top 501 Managed Services providers for the fourth year in a row by Channel Futures, which identifies the world's most
forward-thinking MSPs and leading trends in managed services.
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