MindStream Analytics AppCare for OneStream Software
MindStream Analytics AppCare for OneStream Software is a complete application management service that allows finance departments direct access to product support and software management experts who can solve issues, provide best practices, and introduce new product capabilities.
AppCare enables clients to focus on core competencies and fundamental business activities by relying on MindStream to develop a long-term plan to get the most out of their OneStream Software. As an extension of your team, we use our OneStream experience support users, drive end-user adoption, and create technology extensions and evolutions that provide key insights and recommendations essential to your unique business needs.
MindStream delivers the following core services designed specifically for Finance:
- Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions
- Application Support: Closed-loop process with OneStream finance and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether
- Infrastructure Support: Manage and maintain hardware, network connections, and facilities for our clients
- Service Level Agreements: defined and documented escalation procedures with established service levels and application reports
- IT Governance: Dedicated Account Management to collaborate with planned changes, resolve issues, and keep IT solutions aligned with your business goals.
MindStream Analytics is a OneStream Gold Partner and is ranked as one of the best Managed Services providers for four years in a row by Channel Futures, which identifies the world's most forward-thinking MSPs and leading trends in managed services.
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