MindStream Analytics AppCare for OneStream Software
MindStream Analytics AppCare for OneStream Software is a complete application management service that gives finance departments direct access to product support and software management experts who can resolve issues, share best practices, and introduce new product capabilities.
AppCare
AppCare enables clients to focus on core competencies and fundamental business activities by relying on MindStream to develop a long-term plan that helps them get the most out of their OneStream Software. As an extension of your team, we use our OneStream experience to support users, drive end-user adoption, and create technology extensions and evolutions that provide key insights and recommendations aligned with your unique business needs.
MindStream delivers the following core services designed specifically for Finance:
- Security Management: Manage security tools, processes, and precautions that protect the privacy and security of customer data and solutions.
- Application Support: Provide a closed-loop process with OneStream finance and technology experts to solve problems quickly, along with root cause analysis to help prevent repeat issues.
- Infrastructure Support: Manage and maintain hardware, network connections, and facilities for clients.
- Service Level Agreements: Define and document escalation procedures with established service levels and application reporting.
- IT Governance: Provide dedicated account management to collaborate on planned changes, resolve issues, and keep IT solutions aligned with your business goals.
MindStream Analytics is a OneStream Diamond Partner and has been ranked as one of the best Managed Services providers for four years in a row by Channel Futures, which recognizes the world’s most forward-thinking MSPs and leading trends in managed services.