Application Support for Business Intelligence

MindStream Application Support for Business Intelligence Software

MindStream Analytics Application Support (AppCare) for Oracle Business Intelligence is a comprehensive application management service that gives finance teams directaccess to product support and software management experts who help resolve issues and introduce new product capabilities.

AppCare Managed Services delivers the following core services designed specifically for Finance:

• Application Support: Closed-loop process with Oracle Business Intelligence and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether.
• Infrastructure Support: Manage and maintain hardware, network connections, and facilities for customers.
• Service Level Agreements: Help desk with defined and documented escalation procedures during on-boarding with established service levels and monthly application reports.
• Security Management: Manage security tools, processes, and precautions that protect the privacy and security of client data and solutions.
• IT Governance: Dedicated Account Management to collaborate with planned changes (monthly or quarterly business needs), resolve challenges, and keep IT solutions aligned with the business.

AppCare provides change management services including Oracle software updates and upgrade processes that are engineered to give you access to the latest product innovations and capabilities. With AppCare , you can maximize the value of your IT organization by letting your staff focus on high-value activities while MindStream Oracle experts maintain your software.

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