Business Intelligence Analytics and Cloud Hosting

MindStream Business Intelligence Analytics Cloud Service

MindStream Analytics AppCare Managed Services is a complete software management and hosting service that gives you direct access to product support and application experts who can help solve problems and introduce new product capabilities.

AppCare offers business benefits that give you enhanced security and compliance as well as improved system scalability, performance, and availability. It also provides change management services including product updates and upgrade processes that are engineered to give you access to the latest product innovations.

AppCare core services were designed specifically for your business analytic applications and include:

• Service Level Agreements: Help desk with defined and documented escalation procedures during the on-boarding process with established service levels and monthly application reports
• Infrastructure Support: Manage and maintain client hardware, network connections, and facilities
• Application Support: Closed-loop process with finance and technology experts to solve problems quickly, along with root cause analysis to avoid problems altogether
• Security Management: Manage security tools, processes, and precautions that protect the privacy and security of client data and solutions
• IT Governance: Dedicated Account Management to collaborate with planned changes, resolve problems, and keep IT solutions aligned with the business.

MindStream Analytics can also provide flexible hosting services options including support in your own or a third-party data center. AppCare Managed Services helps you leverage MindStream Analytics' years of experience, so you can better focus and direct our resources. AppCare follows best practices to ensure that customers accelerate business results, lower costs, and reduce risks. Best practices include:

• Proactive problem resolution and maintenance
• Reusable processes and technologies
• Seamless access to product, support, and software management expertise
• Validated solutions
• Engineered upgrade processes
• Certified and audited processes

MindStream Analytics is ranked as one of the best Managed Services providers for the fourth year in a row by Channel Futures, which identifies the world's most forward-thinking MSPs and leading trends in managed services.

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