MindStream Analytics Netsuite Planning Support
Businesses often do not have full-time resources with the time or expertise to enhance or adapt their finance solution to meet
their everchanging needs. MindStream Analytics solves this by offering NetSuite Planning Support services
through our award-winning AppCare solution.
AppCare for NetSuite Planning
With AppCare for NetSuite Planning, you can extend the value of your IT organization by letting your staff focus on high-value
activities while MindStream experts maintain your finance software. We'll use our experience in managing the software, supporting
your users, driving end-user adoption, and overseeing application extensions to provide key insights and recommendations that
are unique to your business's needs and goals.
Often we hear that cloud-based applications reduce the need for managed services completely. This is only partially true. While
the need for technical infrastructure is reduced when using the cloud, the need for application maintenance, enhancement, and
support does not go away.
Certified Service Offering
Our AppCare services are SOC Compliant (SOC Level 1 Type II), which provides the following assurances:
- Audited and certified operations to ensure data protection
- Strict standards and controls deliver confidence and quality
- U.S. based support teams provide expert product knowledge
- Procedures in place to comply with new General Data Protection Regulations (GDPR).
With our basic service offering, AppCare for NetSuite Planning customers are assigned a primary and secondary US-based resource for
software support, which includes an 8:00 a.m. - 6 p.m. support window. Our software experts will respond to and carry out your
requested tasks and issues, with an escalation resource assigned, if needed. Our specialized resource team includes both technical
and functional expertise that is comprised of planning and budgeting, consolidation, and infrastructure experts.
Analyzing a potential issue, gathering information from users to identify an issue, locating an issue within the environment,
identifying the root cause, resolving the issue, and process improvements are documented and managed through our Jira Support
Tracking System. Basic AppCare support for NetSuite Planning starts at $99 per month. Nightly backups are stored for a rolling
10 days in Mindstream's secure location and are included in the monthly fee.
More about MindStream Analytics
MindStream guides businesses throughout their journey to help choose the best solution and its implementation, optimization,
deployment as well as managing it post-implementation. We offer business intelligence and analytic tool selection, predictive
modeling development, real-time streaming analytics, application design, and best practices for planning, budgeting, financial
close and consolidation, and reporting. MindStream works with clients to find a solution that improves value and offers
better insight into their data.
Contact MindStream Analytics
Fill out the form below to learn more about our AppCare support solution for NetSuite Planning.