Businesses often do not have full-time resources with the time or expertise to enhance or adapt their finance solution to meet their everchanging needs. MindStream Analytics solves this by offering NetSuite Planning Support services through our award-winning AppCare solution.
With AppCare for NetSuite Planning, you can extend the value of your IT organization by letting your staff focus on high-value activities while MindStream experts maintain your finance software. We'll use our experience in managing the software, supporting your users, driving end-user adoption, and overseeing application extensions to provide key insights and recommendations that are unique to your business's needs and goals.
Often we hear that cloud-based applications reduce the need for managed services completely. This is only partially true. While the need for technical infrastructure is reduced when using the cloud, the need for application maintenance, enhancement, and support does not go away.
Our AppCare services are SOC Compliant (SOC Level 1 Type II), which provides the following assurances:
With our basic service offering, AppCare for NetSuite Planning customers are assigned a primary and secondary US-based resource for software support, which includes an 8:00 a.m. - 6 p.m. support window. Our software experts will respond to and carry out your requested tasks and issues, with an escalation resource assigned, if needed. Our specialized resource team includes both technical and functional expertise that is comprised of planning and budgeting, consolidation, and infrastructure experts.
Analyzing a potential issue, gathering information from users to identify an issue, locating an issue within the environment, identifying the root cause, resolving the issue, and process improvements are documented and managed through our Jira Support Tracking System. Basic AppCare support for NetSuite Planning starts at $99 per month. Nightly backups are stored for a rolling 10 days in Mindstream's secure location and are included in the monthly fee.
MindStream guides businesses throughout their journey to help choose the best solution and its implementation, optimization, deployment as well as managing it post-implementation. We offer business intelligence and analytic tool selection, predictive modeling development, real-time streaming analytics, application design, and best practices for planning, budgeting, financial close and consolidation, and reporting. MindStream works with clients to find a solution that improves value and offers better insight into their data.
Fill out the form below to learn more about our AppCare support solution for NetSuite Planning.
NetSuite SuiteSuccess offers a pathway for businesses to succeed by engaging with them continuously throughout their lifecycle. NetSuite delivers a unique set of processes, activities, and systems designed to deliver rapid value. Customers are equipped to make the most of their NetSuite investment quickly and are able to expand towards next-generation solutions to meet changing business needs.