Worry-free IT: Focus on your core competency while MindStream optimizes your investment
Let your team focus on core competencies and fundamental business activities by leaning on MindStream to develop a long-term plan that gets the most out of your technology.
As an extension of your team, we’ll use our experience managing applications, supporting users, driving end-user adoption, and masterminding application extensions and evolutions to challenge the status quo and provide you with key insights and recommendations that are unique to your business needs and goals.
Worry-free IT – we’ll take care of the system, while you take care of business.
With MindStream Managed Services you can expect an –
Comprehensive on-boarding process that conducts a thorough review of your server operating systems to ensure the platform is optimized so Hyperion behaves properly
In-depth Business Analytic solution review to assess current performance levels and fine-tune them for optimal efficiency
Monthly or quarterly system health checks that include a review of recent logs to analyze overall system performance and uncover any potentially troublesome issues that might not be noticed in day-to-day activities
Proactive maintenance program to keep abreast of upgrades and ensure that the latest patches are installed and functioning properly to avoid system instability, unnecessary downtime, and decreased productivity
MindStream Managed Services include:
Support and Administration
MindStream will manage and maintain your Business Analytic applications to ensure consistent performance and user support. This includes the following:
- Manage and maintain application components
- Support end user requests and troubleshoot functional and technical issues
- Monitor system performance
- Administer basic functions such as security, business rules, application processes
Application Extension and Evolution
We’ll extend and evolve your application through the development of small enhancements and new functionality to quickly respond to business needs and changes. This includes:
- Rapidly understanding new business requirements and recommending efficient ways to address them
- Developing new reports and business functionality
- Managing the deployment of new releases to the Production environment
Advisory and Infrastructure Services
MindStream will help you derive value from your investment by providing key insights and recommendations and driving user adoption. This includes:
- Technical architecture and roadmap guidance
- Recommendations on application improvements and performance
- Insight into upcoming product releases
- Innovative methods to drive user adoption
Our support organization, in conjunction with your team, effectively operates as a Centre of Excellence for your Business Analytic solutions. The Global Support Portal provides a simplified call logging wizard, and enhanced reporting capabilities including real-time dashboards displaying adherence to service levels. Clients can interact with the portal for all their Business Analytics matters, not just to report issues – support portal is also mobile friendly, so you are up-to-date while on the go!
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